Support
One developer, one mailbox. Chop King is made by a single person, so there is no ticket queue and no bot — you email a human and a human answers.
Email supporttjdngur22@gmail.com
Typical response: within 3 business days. Formal privacy or data-deletion requests are answered within 30 days.
To get a useful answer on the first reply, include your device model, your iOS version, the app version (Settings inside the game), and what you did just before the problem appeared. A screenshot beats a paragraph.
Playing the game
How do I control the character?
Drag anywhere on the screen and your beaver follows your finger. That is the whole control scheme. Stand next to a tree and the axe swings automatically — there is no attack button to press.
My run ended and I feel like I earned nothing.
Two things reliably fix this. First, spend your gold — gear is the single biggest jump in output, and a fresh axe changes a run immediately. Second, keep unlocking stat-tree nodes; the early nodes in the Chopping and Collection branches compound with everything else.
Also worth knowing: the first run of each day pays double gold, so if you only have time for one run, make it that one.
How do I unlock new forests?
New maps are bought with gold from the map screen. There are twelve in total, from the sunlit starter woods up to the summit of the World Tree. Deeper forests pay far more per log, run longer (up to 90 seconds), and have tougher wood — so a map you cannot yet clear comfortably is usually a signal to buy gear first.
What are the level-up cards and the combos?
Every time you level up mid-run you choose one of three cards drawn from a pool of sixteen — eight common and eight legendary. Certain pairs form a two-card combo (Golden Hands, Double Haul, Gale Gather) which fires automatically once you hold both halves.
Cards last for that run only. Gear, stat nodes, forests and companions are permanent.
Is there a leaderboard, multiplayer or PvP?
No. Chop King is entirely single-player and entirely offline in its gameplay. The six lumberjack companions are AI helpers that chop and haul beside you — they are not other players.
Unlocks
Does Chop King have in-app purchases?
No. There is nothing to buy — no currency packs, no subscriptions, no one-time unlocks and no random-reward purchases anywhere in the game. Ads are the only way the game earns anything.
How do I unlock the collector robot?
Watch five rewarded ads. Open the growth menu, find the collector robot under companions, and tap the ad button — each completed ad fills one of the five segments. Once all five are filled the robot joins you permanently.
You have to finish each ad for it to count. Closing one early gives no credit, which is a rule set by the ad network, not by us.
If you bought the robot back when it was a paid item, you keep it. Your purchase is restored automatically and you are never asked to watch ads for it.
My unlock progress disappeared.
Progress lives only on your device, so reinstalling or switching phones starts you over. There is no account and no cloud save, which also means nothing to sign into and nothing for us to lose.
If progress vanished on the same device without a reinstall, email us with your device model and roughly when it happened and we will look into it.
Ads
The rewarded ad will not load, or the button says it is not ready.
The button stays disabled until an ad has finished loading, so that tapping it never fails. If it stays that way:
- Check that you have a working connection — ads cannot load offline, even though the game itself plays fine offline.
- Turn off any VPN, ad-blocking DNS profile or content blocker, then reopen the app.
- Force-quit and relaunch. A fresh launch requests a new ad immediately.
- Ad inventory genuinely varies by region and time of day. If nothing is available right now, try again later.
Rewarded ads are never required. Everything they give you can also be earned by playing.
I watched the ad but did not get the reward.
The reward is granted only when the ad network confirms the ad was watched to completion — closing it early, or losing connection mid-ad, means no confirmation arrives. Watch one through to the end and it should pay out. If a fully watched ad still pays nothing, email us with your device model and the approximate time it happened.
Can I remove the ads?
There is no paid ad-removal option, because the game has no purchases at all. The rewarded ads are always optional, and full-screen ads only begin appearing between runs after you have played several. If you want to play with none at all, turn off your connection — gameplay is unaffected.
Your data and your save
I got a new phone. Does my progress come with me?
Honest answer: no, not yet. There is no cloud save and no account system. Your gold, gear, stat nodes, unlocked forests and unlocked companions are stored in the app's local storage on the original device, so they do not transfer.
There is nothing to transfer — the game has no purchases and no account, so a new device simply starts fresh.
Cloud save is on the list. Until it ships, do not delete the app from a device whose progress you care about.
How do I delete my data?
Local save: deleting the app from your device permanently erases it. There is no in-game reset button and no copy on any server of ours — once it is gone, it is gone, including from any device you no longer own.
Advertising data held by Google: email tjdngur22@gmail.com with the subject "Data deletion request" and tell us your device model. We will pass the request on and confirm back to you. Full detail is in the privacy policy.
I lost my progress after an update.
This should not happen — save data survives updates, and older saves are migrated automatically to the current format. If it did, email us straight away with your app version and roughly what you had unlocked. Please do not delete and reinstall first: that erases the local save and removes any chance of recovering it.
Something else
The game crashes, freezes or runs slowly.
Restart the device, make sure iOS and the app are both up to date, and free some storage if the device is nearly full. If it persists, send us the device model, the iOS version and what was on screen when it happened — crash reports shared through Settings → Privacy & Security → Analytics & Improvements → Share iPhone Analytics reach us via App Store Connect and help a lot.
I have a feature idea or found a bug.
Send it. A solo developer reads every message, and a specific, reproducible bug report is genuinely the most valuable thing anyone sends us.
Press, streaming and content creation.
You are free to record, stream and monetise footage of Chop King. If you need the icon, screenshots or a short description in a usable form, email us and we will send a press kit.